Training in BPO/Call Center Professional

The BPO industry in India is gaining momentum and promises to add millions of jobs in India where productive employment is scare. There are many opportunities for well trained, English speaking candidates in BPO companies. Since BPO firms receive lot of delegated works from all over the world, candidates will get opportunities to grow to international standards. Learn about the global and the evolving BPO industry and the concepts behind the working of the industry.

Learn about:

1. History of the industry
2. Basics of the industry
3. Work culture in BPOs
4. Responsibility and hierarchy of a BPO agent
5. Eligibility, recruitment and training of agent
6. Selling skills required in the industry
7. Customer handling skills
8. Handling complaints of the customers
9. English grammar
10. Important terms used in the industry

In this course, you will get the knowledge and insights about the BPO industry and its functionality and also the pre-requisites an agent need to possess that can help you to excel and make a career in the industry.

Online Training
Online training is delivered through the Internet using an interactive voice based program. Each program is divided into modules and each module has a quiz and assignment at the end of it. Candidates can clarify all their doubts by writing to the domain experts who in turn respond to every query within 24 hours.

Over the years, the online FAQ support for queries has grown to a large library which satisfies most of the queries of candidates. For those queries that are not available in the FAQ, candidates can write to the experts and get replies within 24 hours.

You can enroll for our programs by paying through three options:

1. We can send a person to collect the cheque from your home or office. Just send us your address.
2. You can put a cheque in one of the HDFC bank branches or ATM centres.
3. You can always courier the cheque to us. Please call us or write to us for our postal address.

Payment can be made by cheque / DD in favour of "IACT GLOBAL".

Cheque can be made for the appropriate amount depending on which option you decide to take. These are average prices.

Pricing of some of the programs may vary. Please contact us for more details.

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